Mobile and social collide

The rising popularity of smart phones continues to make the world smaller. Now you can tell your friends where you ARE – not where you’re going to be or where you’ve been. It’s an immediacy a desktop PC, or even laptop, lacks.

And of course, if you can tell people where you are, you can tell them what it’s like.

I’ve been sitting in the ____________ drive-thru for 15 minutes waiting for it to move.

Huge surprise party waiting for me when I walked in ____________. Their cheesecake is my FAVE!

The dude at the ___________ counter wanted me to have some of his no-good-very-bad day. No thank you!

Facebook, MySpace, Twitter and countless other social networks, as well as user-review sites like Yelp and Urbanspoon make it easy with mobile applications. Your customers don’t have to wait until they get home to review your joint. They can do it on the spot…while their memory’s garden-fresh. With mobile web access, sites like insiderpages.com put a review of your medical practice, bookstore or auto repair shop is just a few finger taps away.

review screen shotsHere’s the bottom line:
The internet is readily at your customer’s fingertips. They share their thoughts to countless friends and followers…many of whom often live in the same area. For local businesses – this means your customers talk to one another – and to potential customers.

What are they saying about you?
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